determining the situation of organizational citizenship behavior in the sport organization of tehran municipality

the aim of this study was to determine the situation of organizational citizenship behavior (ocb) in the sport organization of tehran municipality. the method of the study was descriptive-analytic and it was conducted as a field study. the population consisted of sport experts of this organization (n=90). the sample equaled the population. netmeyer's (1997) questionnaire of organizational citizenship behavior was used in this study (α=0.75). for data analysis, k-s test, one-sample t test, independent t test and one-way anova were used(α=0.05). the results showed that ocb was fairly suitable (3.6±0.42) and only the sportsmanship dimension was unsuitable. furthermore, there were no significant differences in the ocb mean with regard to work experience, gender and age of the experts (p>0.05). it can be concluded that authorities can set up and perform their programs in order to promote ocb without any consideration for the above mentioned variables. also, given the unsuitable situation of sportsmanship, it is necessary to pay more attention to the indexes of this dimension. finally, based on the findings of this study, some suggestions are offered for the authorities.